Shipping & Delivery Policy

At Try Subset, we are committed to delivering your wellness products safely and on time. This Shipping & Delivery Policy outlines how we process, ship, and deliver your orders placed through www.trysubset.com.

By placing an order on our Website, you agree to the terms outlined below.

1. Order Processing

• Orders are processed on Monday to Saturday, excluding public holidays.
• Orders are typically processed within 1–2 business days after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During periods of high demand, promotional events, or unforeseen circumstances, order processing may take slightly longer.

Once your order has been processed and dispatched, you will receive a shipping confirmation via email and/or SMS, along with tracking details where available.

2. Shipping Coverage

We currently ship across India.

At this time, we do not offer international shipping. If international shipping becomes available, this policy will be updated accordingly.

3. Estimated Delivery Time

Estimated delivery timelines are as follows:

• Metro Cities: 2–5 business days
• Tier 2 & Tier 3 Cities: 3–7 business days
• Remote or Rural Areas: 5–10 business days

Delivery times are estimates and may vary depending on your location and courier partner.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may offer free shipping on eligible orders or during promotional campaigns. Any such offers will be clearly communicated on the Website.

5. Order Tracking

Once your order has been dispatched, you will receive:

• Order confirmation
• Shipment notification
• Tracking number (where applicable)

You can use the tracking details provided to monitor the status of your shipment.

6. Delivery Attempts

Our courier partners will typically make multiple attempts to deliver your order.

If delivery cannot be completed due to reasons such as:

• Incorrect or incomplete address
• Recipient unavailable
• Refusal to accept the package

the shipment may be returned to us. Additional shipping charges may apply if reshipment is requested.

7. Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to factors beyond our control, including:

• Severe weather conditions
• Public holidays
• Natural disasters
• Transportation disruptions
• Government restrictions
• Courier service delays
• High order volumes

We appreciate your patience in such situations and will do our best to keep you informed.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of placing an order.

Try Subset is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address, please contact us immediately. We can only make changes if your order has not yet been dispatched.

9. Damaged or Missing Packages

If your package arrives:

• Damaged
• Tampered with
• Incomplete
• Containing incorrect products

please contact our customer support within 48 hours of delivery.

To assist us in resolving the issue quickly, please provide:

• Your order number
• Photographs of the package
• Images of the product(s)
• Images of the shipping label

We will investigate the issue and provide an appropriate resolution in accordance with our Returns & Cancellations Policy.

10. Partial Shipments

In certain situations, your order may be shipped in multiple packages due to product availability or logistics requirements.

If this occurs, you will receive separate shipment notifications and tracking details for each package.

11. Risk of Loss

Ownership and risk of loss for products pass to the customer upon successful delivery to the shipping address provided at the time of purchase.

Please inspect your package upon delivery and report any issues promptly.

12. Force Majeure

Try Subset shall not be held liable for delays or failure to deliver orders due to events beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Fires
• Pandemics
• Strikes
• Government actions
• War or civil unrest
• Transportation or logistics disruptions

13. Changes to This Policy

We reserve the right to update or modify this Shipping & Delivery Policy at any time.

Any changes will be posted on this page along with the updated Effective Date.

14. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Try Subset

Website: www.trysubset.com

Email: care@trysubset.com