Returns & Cancellations Policy

At Try Subset, we are committed to providing high-quality wellness and dietary supplement products. We want you to have a positive shopping experience. Please read our Returns & Cancellations Policy carefully before placing an order.

1. Order Cancellation

Before Shipment

You may request to cancel your order before it has been shipped.

If your cancellation request is approved before dispatch, a full refund of the order amount will be processed to your original payment method.

After Shipment

Once an order has been shipped, it cannot be cancelled. If you no longer wish to receive the order, you may refuse delivery where permitted, or contact our customer support for assistance. Any refund will be subject to the eligibility criteria outlined in this policy.

2. Return Eligibility

Due to the nature of dietary supplements and wellness products, we accept returns only under the following circumstances:

• You received the wrong product.
• The product was damaged during transit.
• The product arrived with a manufacturing defect.
• The product was expired at the time of delivery.
• The product packaging was tampered with before delivery.

To be eligible for a return:

• The request must be made within 7 days of receiving your order.
• The product must be unused and in its original condition.
• The original packaging, labels, seals, and accessories (if any) must be intact.
• A valid proof of purchase (order number or invoice) must be provided.

3. Non-Returnable Items

For safety, hygiene, and quality assurance reasons, we cannot accept returns or exchanges for:

• Opened or used products.
• Products with broken or removed seals.
• Products damaged due to misuse, improper storage, or mishandling after delivery.
• Products purchased during clearance or special promotional sales, unless they were received damaged, defective, or incorrect.
• Gift cards or promotional items, if applicable.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, expired, or incorrect product, please contact our customer support within 48 hours of delivery.

To help us process your request, please provide:

• Your order number.
• A brief description of the issue.
• Clear photographs of:
  • The product.
  • The packaging.
  • The shipping label.
  • Any visible damage or defect.

After verification, we may offer:

• A replacement product, subject to availability.
• A full refund.
• Store credit, where applicable.

5. Return Process

To initiate a return:

1. Contact our customer support team with your order details.
2. Wait for return authorization before sending the product.
3. If approved, follow the instructions provided for returning the item.
4. Securely package the product to prevent damage during return shipping.

Unauthorized returns may not be accepted.

6. Refunds

Once the returned product is received and inspected, we will notify you of the outcome.

If approved:

• Refunds for prepaid orders will be processed to the original payment method.
• Refund processing typically takes 5–10 business days, depending on your bank or payment provider.

Shipping charges, handling fees, gift wrapping charges, or Cash on Delivery (COD) fees (if applicable) are generally non-refundable unless the return is due to our error.

7. Exchange Policy

We currently offer exchanges only if:

• The wrong product was delivered.
• The product was damaged or defective.
• The product was expired upon delivery.

Exchange requests are subject to stock availability.

8. Failed Deliveries

Orders may be cancelled if:

• An incorrect or incomplete delivery address is provided.
• The recipient is unavailable after multiple delivery attempts by the courier.
• The shipment is refused without a valid reason.

Any applicable refund will be processed after deducting shipping or handling charges, where permitted.

9. Quality Assurance

All Try Subset products undergo quality checks before dispatch. If you experience any concerns regarding product quality, please contact us promptly so we can investigate and assist you.

10. Changes to This Policy

We reserve the right to update or modify this Returns & Cancellations Policy at any time. Any changes will be posted on this page with a revised Effective Date.

11. Contact Us

For any questions regarding cancellations, returns, exchanges, or refunds, please contact us:

Try Subset

Website: www.trysubset.com

Email: care@trysubset.com